Management Team
CEO
You’ll never have another friend like CIRE Travel. Besides possibly your parents, no one goes that extra mile or takes that extra step for you like we do. World events and such have sucked a lot of the ease out of corporate and leisure travel today. So when you have a chance to make travel just a little (or a lot) easier on someone, you take it. Nothing causes stress like an impossibly tight connection… so imagine one of my executive client’s surprise when Lufthansa personnel escorted him off the plane to a Mercedes waiting on the tarmac. He was whisked away to his next flight in plenty of time. Any travel planner can book flights and hotels, but I’ve developed a staff of compassionate travel allies, not simply planners. That’s something I’m really proud of. And it’s something you can rely on again… and again… and again. I understand the timely demands of corporate executives while traveling. Diane Sawyer, if you’re looking for a travel planner, just let us know.
Corporate Travel Leadership
All hail “the Waiver Queen!” Knock on wood, but I’m pretty successful at getting fees waived even in unforgiving environments… like canceling Manhattan hotel reservations last minute over the holidays. Vanity Fair Oscar parties. GQ’s Men of the Year (MOTY). Glamour’s Women of the Year (WOTY). Golf Digest Masters’ events. Bon Appetit’s Uncorked – Vegas. And stars gracing the covers of Vanity Fair and Vogue… I’ve booked a lot of celebrity and entertainment travel over my 18 years with Conde Nast Travel, and I’ve known Eric just as long. When he started CIRE Travel in 2013, Eric wanted me on the team, but the timing wasn’t right. Five years later Eric texted, “It’s time!” It was the right time for me, too. Like the entertainment industry reboots the classics, I’m glad to be at an agency that has brought back personal relationships… Somewhere I can look 10 steps ahead for clients to create the best experience, where satisfaction and service reign, and I can focus on consulting with clients on how to travel well. I’ve visited Italy (my 2nd favorite place), Israel, Greece, China, Mexico and more. Anguilla is my favorite destination on earth… My husband and I were married there. He’s been a rock since our dating years, thoroughly unfazed by celeb photographer, Annie Leibovitz, shooting Paltrow, Aniston, Dunst, Hayek and others, on a Vanity Fair holiday issue photoshoot with me. Celebrity or not, everyone deserves star treatment when traveling. I make that happen with my experience and CIRE connections.
“We goin’ ridin’ on the freeway of love. In my pink Cadillac…” Airplane. Cadillac. Doesn’t matter. I get CIRE clients where they’re going in style, while singing Aretha Franklin songs in my head. Recently, I rebooked a client on a new flight out of the Midwest, plus got the connection sorted out, and she arrived home earlier than her originally scheduled flight—weather, schmeather. Scheduled commercial air for a famous model… then booked a private charter for her wigs and wardrobe. I’d say VIP travel management is my jam thanks to two decades of travel planning for celebrity makeup artists, models and influencers, senior executives, and presidents of some of the world’s coveted fashion houses. I’m a corporate girl at heart… The smell of success and demanding fashion clients, I love it. Louis Vuitton, Dior, Fendi, Givenchy, Guerlain, Fresh. I managed travel for all the perfume accounts for LVMH (Moët Hennessy Louis Vuitton SE) and that’s how I landed in NYC with Condé Nast. I also landed a lead singer gig for the Love Train Band from a Craig’s List ad. We groove around the NYC and Jersey areas, and maybe someday, someone will arrange travel for my makeup artist and costumes. The little girl who sang into a “hairbrush microphone” can dream… Speaking of dreaming, I wish I could find pizza as good as the one I stumbled on in Milan… And explore Greece. R-E-S-P-E-C-T. What does it mean to me? Earning clients’ trust because every appearance and event comes down to details and style.
“Let’s make it happen.” A motivational phrase my personal training clients heard me say many, many times. Now I use it in a different context with CIRE’s clients and travel industry connections, but it still applies. Me? I’m a trainer. Business owner. Entrepreneur. I motivate, diffuse situations and am great with people – or so I’m told. Eric said he could use my help answering phones. So I took him up on his offer. I support corporate travelers. I was one. Checked in and flown in their shoes. I get that business travel looks cool from the outside, but know the hiccups and snafus that can ruin your day. Avoiding them: goal #1. Solving them is #1 when you’re in a jam. Native New Yorker in a love affair with the outdoors. Earth is a big place, but accessible. Lived in Australia. Drawn to Paris. Iceland on the bucket list. Left my heart in Seattle. (Sorry, Mr. Bennett.) Point and click DIY travel planning lands you at Dulles when your hotel is near Reagan. I know. It happened to me. It won’t happen to you with CIRE Travel. Psst! Iceland on your bucket list too? Fly out of Boston. It’s cheaper than New York for now.
A plain hamburger. That’s all she wanted after a long day. A PLAIN hamburger was not on the room service menu. Called my hotel connection and it was delivered to her room. AND the hotel updated its menu to meet guests’ preferences. With travel, it’s the little things I can help with that matter most. All challenges accepted, especially when I hear, “Not available.” April storms canceling flights across the east. Still made sure a client arrived in Atlanta just in time for tee off at the Masters in Augusta. Known travel planning was my future since I was a little girl standing on the tarmac at Logan watching planes. My uncle worked for Eastern Airlines. Fast-forward 30 years. Leisure. Corporate. Group. For travel agencies. For companies. Three decades and not one day has been the same. Imagine the experience and connections made in 30 years! Not to mention my own travels. Too much to see and learn to pick a favorite. Though a fan of volcanoes, rain forests and seclusion. Africa. Europe. Central and South Americas. The U.S. – especially the 30 ballparks my mother and I visited to watch the Red Sox play and Maine, my second home that’s been in my family for more than 50 years. All this travel knowledge and my corporate connections are at CIRE’s clients’ fingertips from my hometown and CIRE’s office in Boston. At the end of a long business day, sometimes you just want a plain hamburger. I make that happen.
Leisure Travel Leadership
A couple was thinking the Canary Islands, Maldives or Seychelles for their honeymoon. No. No. And no. Mauritius has the exact feel and experience their hearts desired. mawr-RIH-shuhs – I’m a pronunciation whiz. Tell me what you want to feel. What photos you want to post. What experience you want. Rely on my knowledge to make it happen. Another couple dreamed of riding elephants in Tahiti and over-water bungalows. They’d have to take an elephant in their luggage for that to happen. Sent them to Bali where elephants live. My family didn’t have money for much, but family vacations? Always. We Brits fly. It’s what we do. My first memory is chasing lizards on our patio in Malaysia where my dad worked. My mum took photos of washing me in a bucket. Still break into a rash when a camera points at me. I have a theater degree, yet prefer dramatic trips. Became an expert in U.S., Caribbean and Canada travel. After that, I mastered exotic long-haul destinations. Took a job in America and moved from the U.K. to LA. Why LA? The Kings, Ducks and best weather. LAX was behind my first apartment. I reenacted “Top Gun” racing my motorcycle against A380s. If the Qantas flight landed already, I knew I was late for work. I get lost in a paper bag in LA, but navigate Bangkok like a champ. Traveled six countries in five years to scout destinations for my clients, but taken only one vacation. Honeymoon and leisure travel are my labors of love. Where are you sending me next? That’s what I want to hear from clients.
Junior year at California Polytechnic State University, San Luis Obispo. Studying abroad in Italy with 19 others. Notoriously budget-minded travelers, they handed me their credit cards and passports. I became the group’s unofficial travel agent. Nine months in Italy. Three in France. Four years of working toward my B.S. in wine and viticulture with a wine business concentration. Travel planning skills for students. Next step? A job. The appeal of working for a winery. Not so much. But travel? Very appealing! Who do I know? Reached out to a friend’s mother, an agent with Tzell in NYC. That conversation helped me find my niche and connected me with CIRE Travel. Future decided. Combine wine background with travel. Add a touch of luxury to travel by doing so for CIRE Travel’s clients. Be the person who is there for our travelers. Learn from the best and eventually start a wine travel business. Make wine more approachable. Botch the label pronunciation. Don’t hide the cheap wine you love. There’s nothing embarrassing about not knowing whites from reds. It’s all okay! #travelbusinessgoals
Client Service
With almost 3 decades of experience in client service and a passion for travel, being CIRE’s Chief of Staff is my dream job! Not to mention a position unheard of at other agencies. I worked my way up from tour guide (an NBC Page…like Kenneth on 30 Rock!) to executive-level positions in marketing and sales at NBCUniversal, Lifetime Television, Turner Broadcasting, A+E Networks and CBS. I use everything I learned to enhance the CIRE Travel client experience. Annoyed with the time it takes to book travel through other agencies? That doesn’t happen at CIRE. Tired of fluff travel reports? CIRE’s reports are as sexy as numbers get. The “Tiffany-level” of service I learned from my first boss stays with me. Never late. Answer every message. Return every phone call. It meshes with CIRE’s philosophy and aligns with our brand. Oh, I also can tell you how to get crisp, new $100 bills in Bangkok before heading to Myanmar, the best Michelin-starred restaurants in San Sebastián, Spain, and where you can find thatched-roof huts for your own Gilligan’s Island-style retreat. Among my most notable #traveltriumphs: a three-month, five-country, solo “jobbymoon” before they were called “jobbymoons” and an “Around the World in 42 Countries in 14 Months” with my husband. We’ve karaoked on five continents, bowled on six continents and ran with the bulls in Pamplona, Spain. Not bad for a Philly kid whose family’s idea of traveling was to the Jersey shore. #Futuretravelgoal: Visit Antarctica.
Every career plot twist has led to this moment joining CIRE Travel to relieve our clients’ stress with superior, detail-oriented travel support… Be the official “favor grantor” for our team and clients. Once upon a time I was a mail carrier… Plot twist! Traded in my mail bag for travel bags when I answered a Beverly Hills travel agency’s “Help Wanted” ad for a receptionist. The agency grew and opened a Manhattan office to service our biggest client—Condé Nast… “I loaded up the truck and moved FROM Beverly” as the old TV show theme song goes. This California girl acclimated to NYC and a demanding job overdelivering for Condé Nast. On site there, I spent long days on the magazine floors, including Glamour and Architectural Digest. I was job-focused… Didn’t occur to me to wait for another elevator like others did when a certain magazine editor (the one with a bob haircut and sunglasses) arrived. I had work to do and rode the same elevator with her. Plot twist! An independent travel agent and friend had the Christian Dior account and acquired an LVMH (Moët Hennessy Louis Vuitton SE) account that soon turned into 15 accounts. I helped her at night… eventually going full time and my on-site venue became LVMH. Travel planning = stress. Colleagues appreciated my hand and shoulder massages… Plot twist! In 2002, I attended Swedish Institute of Massage Therapy and have been a licensed therapist since 2005. Plot twist! Planning travel and being a massage therapist are both gratifying. So is having known Eric since 1998, who enticed me back to travel at CIRE… Where I can call on all of my connections made over the years during the long days and late nights whenever, wherever you need a favor. A great connection you can make anywhere you go? The bellman… He’s the one who’ll give you the best recommendations. Go where they go for a truly local experience.
Backpacking in Milan, Italy my sophomore year at Rutgers University. Made a last-minute jaunt to view Leonardo da Vinci’s famous mural in the Convent of Santa Maria delle Grazie’s refectory. Usually requires pre-booking, but took a chance on a ticket. Early the next morning, I was fortunate to get the last single ticket of the day for The Last Supper. It was an experience in more ways than one. First, as a dual major in communications and art history, I’ll remember forever the feeling of seeing it in real life. Second, I learned it’s one thing to hear and talk about something. It’s another to experience it in its environment. Becoming a travel agent, I help people experience the things they love as they’re meant to be experienced. In person. For now, I’m handling the fine details that make the big difference for CIRE’s clients. The future? Designing art vacations for travelers to experience art in the cities and places that inspired it or its medium. Paris is my favorite place. Venice may take that spot once I visit it. If you’re going to Milan and want to see The Last Supper, let CIRE arrange for tickets far in advance and be prepared: groups of 15 are allowed in at a time for 15 minutes.
One just never knows where the journey will lead. One day I’m double majoring in supply chain management and marketing at Rutgers University. The next, I’m presenting a digital marketing plan to CIRE Travel’s owner, who offers me an internship, then a job I love in an industry I never considered. Talk about applying what you learn in college to the real world! I love traveling, and I’m drawn to nature and photography. If I’m outdoors, I have a camera with me. Photographing landscapes in Switzerland and New Zealand is on my bucket list. I jump in. I fill in. Whatever our clients or CIRE travel planners need, I’m on it—brainstorming a social media post, pitching in when an agent is out of the office, an out-of-the-box nature, adventure or expedition travel idea. #jackofalltrades. Jumping in adds value for our clients and helps make their journeys truly unique experiences, compared to others’ experiences in the same city. After exploring Italy, Thailand and a few domestic locations, plus two familiarization (FAM) trips to Mexico and Washington D.C. as part of the CIRE team, I’ve seen firsthand how our relationships with travel partners ensure our clients are treated like VIPs.
CIRE Travel Around The World:
